Q? Are Chem-Dry Austyle technicians qualified?
A. Yes all our technicians are qualified in all aspects of carpet cleaning, upholstery cleaning, leather cleaning & tile & stone cleaning. Chem-Dry Austyle has participated in the 5-Star Certification Training Program to receive the title of “Master Technician.” The Master Technician program ensures that technicians are trained in the latest carpet and upholstery cleaning technology for expert cleaning, stain removal, pet urine odour removal, customer service, trustworthiness, and more. A Master Technician represents the finest tier in carpet cleaning service.
Q? Is Chem-Dry Austyle insured?
A. Yes, we have public liability insurance and we do not subcontract our work so you can be completely confident.
Q? Does Chem-Dry Austyle guarantee its work?
A. We are committed to providing you with quality, professional carpet cleaning, upholstery cleaning and leather cleaning. If you are not satisfied with our service – based on realistic expectations – we will gladly come back to meet your satisfaction needs. We will delight our customers with the cleanest and faster drying carpets and upholstery in the industry. Our products will be expertly applied so as to be gentle on carpets and property, safe for people and pets, and our services will be delivered by trustworthy, friendly professionals.
Q? What’s the difference between Chem-Dry and other carpet cleaning methods?
A. Chem-Dry is a revolutionary carpet cleaning process that uses carbonation to make your carpets fresh and clean again. The exclusive Chem-Dry process generates millions of tiny, effervescent bubbles which penetrate the carpet fiber, dissolve dirt and stains quickly and act as tiny propellants that actually lift dirt to the surface. This unique cleaning process gives carpets a powerful clean, without the use of excessive water and carpets are dry in 1 – 2 hours.
Unlike other carpet cleaning products, Chem-Dry’s proprietary cleaning product ‘The Natural’ ™ contains no soaps, detergents, surfactants, organic solvents, enzymes, optical brighteners, bleaches, phosphates, petroleum-based materials, thickeners, fragrances, artificial colours, plastics or polymers. This means that no dirt attracting soapy dirt-attracting residues are left behind so carpets stay cleaner for longer – saving you money! The Natural is also ideal for those that are chemically sensitive.
Q? How often should I have my carpets cleaned?
A. Carpets should be professionally cleaned every approximately every 12 months. (New carpet warranty recommendations can differ slightly depending on quality.) Allergy sufferers and properties with pets may require more regular cleaning. Regular cleaning prevents build up within the carpet which can act as an abrasive and damages the carpet fibre (especially in traffic areas). Carpets that are cleaned and protected have a much longer life span and durability than carpets that are cleaned less frequently.